The Rebels Co.

OVERVIEW

This website is operated by The Rebels CO. Throughout the site, the terms “we”, “us” and “our” refer to THE REBELS. THE REBELS offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - PRODUCTS OR SERVICES

All our products are available exclusively online through the website. Our products may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 2 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


SECTION 3 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 4 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. 

SECTION 5 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 6 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 7 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us using our contact form online.

Section 8- Shipping 

All our packages will be send within 2-5 business days (excluding Sundays and national holidays). Once we shipped your package, you will receive a tracking number. Please allow up to 48hours to update. As soon as we ship your package we will not be hold responsible for any lost or damaged packages. (§446 BGB)

However if your package got lost please follow these steps below: 

1. Enter your tracking number into dhl.com
2. This will tell you the latest update to where your package has been scanned 
3. If it says “delivered” and you did not received the package please check on your neighbours before contacting us. 
4. If you have done all that please email us with your order number, tracking number, full name and address, immediately so we can contact the post office. 

We will get in contact with the office which will take time. Please be patient and as soon as we receive an answer we will let you know asap. 

Please note that you are responsible to always double or triple check your address. Since the addresses outside of Germany are very different we rely on your address with the order. If the package does come back due to incorrect address you are responsible to pay for second attempt shipping. If you refuse to pay for shipping again since you don’t want the product anymore we can give you a refund excluding the shipping and handling costs back to our warehouse.

Section 9 - Handmade & Defective products 

All our products are handmade with love. Therefore differences to the pictures on the website can occur. Please be aware that we try our best to send out high quality items however it always can happen that there will be a defective item we missed. In that case please read our RETURN POLICY for the next step. We will not be hold responsible and send a refund for damaged items: 

1. Pouches that: 

~ faded due to dry in direct sunlight
~ opened the zipper with too much force
~ ripped the zipper due to overpacking the pouch 
~ the pouch didn’t get cleaned like the instructions
~ Colour’s change or material breakage due to lack of cleaning after salt water use 

Important to note before exchanging our products

Your Rebels product must be returned and exchanged within 14 days of receipt. Please note that your item should not have been worn, used or washed. If we receive a product that is not in its original condition we will not accept it and it will be returned to you at your own cost.

Make sure you meet all our criteria to start to exchange

1. You have 14 days after reception to send it back. E-Mail us within 3 days.
2. It must be in its original condition.
3. Must not be washed, used or worn.

Final sale products and (Flaw)less products can not be exchanged or refunded!
We can’t accept an exchange if the above criteria are not met. 


On a paper write down these information below:

1:  Order number
2: buyers name
3: email
4: exchange or refund (depending which you choose)


Prepare package with the product and the paper

make sure to use a shipping bag, preferably the paper one in which we send you the product. It is cheaper than using a box and we don`t produce any more waste. 
please make sure to not fold the pouches. 

when your package is ready go to your local post office

1: get a tracking number! We are not responsible for any lost packages. 
2: if you are outside of Germany (Europe) write on the customs declaration: 
Apparel/Accessoires- German goods returned to Germany

if you forget that and we need to pay for customs we have to refuse the item and it will be send back to you at your own costs which means you won't be able to get a refund. 

When we received the package we will verify that your products meets our standards. Once that is done we will send you either an email on how to exchange your product or we will process a refund and you will receive an email about the refund. 

please note, that it can take up to 15 days for you to see the refund on your bank account. (Especially outside the eu) 

REFUND POLICY

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must not have been worn or washed and it has to be in the same condition that you received it in.

Gift cards are unfortunately not refundable.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will refund the amount paid for the product EXCLUDING the original shipping & handling costs. Also note, that you will be responsible paying for shipping to our warehouse. We advice you to use tracked shipping since we can not be hold responsible for any lost packages on the way to us.

Late or missing refunds
If you haven’t received a refund 10 business days after it has been posted, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using our contact form online.

Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Limited Edition Items

Since they are limited quantity, unfortunately, limited edition Items are non-refundable. 

Flaw(less) Items (factory second products)

Since all our products are handmade errors can happen. We promise you, all our flaw(less) items are made with love and have the same condition like our "normal" items.

Unfortenately our flaw(less) items are non-refundable. 

Exchanges
We accept exchanges, only if our products is in its original condition. It must not have been worn, washed or used. You have 14 days after the reception of the product to exchange it. Follow the instructions on our website under the tab exchange to know how to exchange your product. The shipping cost paid to return the product from The Rebels Co. for an exchange is neither covered nor reimbursed by us, but we will pay to send it back to you! You can follow our exchange instructions here.

Shipping
To exchange or return your product, you should email us for further steps. Please do not mail us the package before we say so.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we are not responsible if an item gets lost during delivery. We also strongly discourage using private shipping companies to return your item to us. These companies often charge us fees upon reception of your package, which we must refuse to pay. In that case, your package will be returned to you. We recommend sending your package through your local post office. (DHL, Hermes or fedex to name a few) 

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from THE REBELS website.




PERSONAL INFORMATION WE COLLECT




When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.


We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.


For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- "Google Analytics", We use a third-party JavaScript plug-in provided by Google called "Google Analytics" to provide us with useful traffic statistics and to better understand how you use our site. We do not have direct access to the information obtained from Google Analytics, but Google provides us with a summary through their dashboard.


You can opt-out of having your information collected by Google Analytics by downloading the Google Analytics opt-out browser add-on provided by Google. This will prevent your information being used by Google Analytics. Doing this will not affect your ability to use our Site in any way.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.




HOW DO WE USE YOUR PERSONAL INFORMATION?




We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).




SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.


Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.




DO NOT TRACK




Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.




YOUR RIGHTS


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.


Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.




DATA RETENTION




When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.




CHANGES




We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.




CONTACT US




For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us form our "contact us" from on our website.

Christina Hassold
The Rebels Co.
Helleter Feldchen 10
52146 Wuerselen
Germany
email: infotherebels.co@gmail.com
VAT identification number according to §27a of value added tax act: DE354046278
Platform of the  EU Commission regarding online dispute resolution:
https://ec.europa.eu/consumer/...
The seller is neither obliged nor prepared to attend a dispute settlement procedure before an alternative dispute resolution entity.